Q & A

At NewspaperDirect we strive to engage you, our valued customers, in an ongoing dialogue on how to improve the service, while providing you with answers to your questions in a way that is both informative and interactive.

Therefore, we have decided to post your product related questions on our blog so you can quickly search for answers here and offer new questions you believe would enhance this section for other visitors. The more we can communicate through this blog, the more helpful this section will become for all our visitors.

We’ll answer all new questions as quickly as possible.   But before you write down your question, check to see if it is already answered in one of the links below or in our FAQ section in PressDisplay Help.  And, most importantly…don’t forget to watch the PressDisplay demo – it just might provide the answers you need.

Remember, that for specific support inquiries or problems with your account, please contact our Customer Support Team.

Q&As about:

The Home Page
Title Selection and Newspaper Alerts
Reading Interface
Printing pages, Articles and Puzzles
Search and Monitoring
Organization and Sharing Tools
Offline Reading
Mobile PressDisplay
Subscriptions
Bookmarks and Emailing Articles
Blogging Articles
Referral Program
General

  1. David T
    September 11, 2007 at 12:08 pm

    Will the PressDisplay mobile software designed for the Apple Iphone work on the new Ipod Touch (which seems to be the Iphone without the phone)?

    If so, will Ipod Touch users be able to contact the PressDisplay site for reading with their subscriptions through the wireless interface? Will it be possible to download a newspaper for later reading?

  2. September 11, 2007 at 5:10 pm

    PressDisplay.com does run on the iPod Touch using a WIFI connection so PressDisplay subscribers can access all of their newspapers from the iPod Touch.

    There is no reader, however, for the iPhone or iPod Touch at this time, so you cannot yet download your newspapers to those devices. You can download them to your MAC, however, using the beta release of PressReader for the MAC.

    Hope this helps…
    Gayle

  3. Thomas G
    December 5, 2007 at 9:53 pm

    Why does the PressDisplay edition of USA Today only have 8 pages, while the print edition has much more…as much as 48? Don’t you think you are misleading people by providing only a small portion of USA Today in comparison to the print edition?

  4. December 6, 2007 at 8:07 pm

    Hello Thomas.
    Thanks for pointing out that discrepancy with USA Today. We are sent a PDF by the publisher every morning with what they want to show in their digital edition on PressDisplay. The majority of our publishers send us an exact replica of their print edition. I can see, in the case of USA Today, that they don’t send us all the pages. That is disappointing…

    I am very sorry about that. I have sent a note to the publishing group to see if they can convince the publisher to provide the whole paper in the future. Let’s keep our fingers crossed.

    Gayle

  5. Iain C
    December 21, 2007 at 11:09 am

    Are you planning to do a version of PressReader for Linux?

  6. December 27, 2007 at 5:26 pm

    Hello Iain
    Thanks for your comment.

    There are no firm plans for a Linux version yet, but I have sent your request to the product team to let them know that there are users who would appreciate having PressReader running on Linux.

    thanks
    Gayle

  7. January 11, 2008 at 8:24 pm

    I am also interested in having pressreader available for Linux. Now that ultra-portable laptops that run Linux are readily and cheaply available I think it would be a good market for you.

    P.S. I have an Asus Eee PC (runs Linux by default) which has a reasonable amount of horizontal realestate, and would love to be able to switch my National Post subscription to digital, but cannot right now (as PressReader is win/mac only.)

  8. John Grunder
    March 27, 2008 at 10:48 pm

    Our library is currently intalling PressDisplay so that it can be used across campus.

    They would like to provide off-campus access through our EZproxy web sever. Do you know if Press Display can work through EZproxy?

  9. March 27, 2008 at 11:50 pm

    Hi John

    To configure EZproxy for Library PressDisplay, please visit: http://www.usefulutilities.com/support/db/pressdisplay.html.

    Thanks
    Gayle

  10. junta
    June 12, 2008 at 7:24 pm

    I’m also using Linux on my main PC and I have an eee as well so I’m looking forward to a ported PressReader application!

  11. CORRY
    July 12, 2008 at 1:55 am

    I Would llike to see a press Display app in the apple store for my iphone.It would be nice to be able to read it offline as well.

  12. July 14, 2008 at 6:30 pm

    Hi Corry

    PressDisplay for the iPhone is available through Apple’s store. Here is the link:

    http://www.apple.com/webapps/news/pressdisplay.html

    Cheers
    Gayle

  13. July 15, 2008 at 8:21 pm

    Yes, I too am very eagerly awaiting PressReader for Linux! The small tablets with Linux are so much less expensive, and I am holding off on getting PressReader until it supports Linux.

  14. Rob J
    July 22, 2008 at 10:33 pm

    Count me also among those who crave a Linux version of PressReader!

  15. Matt
    August 12, 2008 at 9:56 pm

    Hi Gayle.

    The revisions for the Mac Beta have been promising, and corrected a number of issues that I have contacted the support team about. Is there any other contact for providing feedback without having to go through the standard customer support responses (ie please just reinstall your program) that usually end up taking 3 or 4 emails for the issue to be recognised as something that may require a software revision?

    Also, is there a timeline to provide an iPhone version of the reader?

  16. Richard
    October 15, 2008 at 1:02 pm

    I’d like to also make a request for a Linux version of PressReader. I’m a current subscriber to a publication but have changed computer to a Linux system. I can only read the publication online now.
    Thanks

  17. Morgan
    October 18, 2008 at 2:12 am

    I’m very interested in a paid subscription. Can my husband and I access PressDisplay simultaneously?

  18. October 20, 2008 at 5:22 pm

    Hi Morgan
    Yes, you can have two simultaneous users on PressDisplay, but be aware that you have to login using one username and password. Up to 3 devices can be used for downloading PressReader if you want offline reading support – e.g. your laptop, your husband’s laptop and 1 mobile device, for example.

    Hope this helps.
    Gayle

  19. bazmi
    December 11, 2008 at 9:42 pm

    it would be really great to see a linux version. i have pressreader running on my irex dr1000s so i guess that a linux version is there. why not make it available. thanks in advance

    /bazmi.

  20. tonatiuh
    January 22, 2009 at 12:47 am

    I have just subscribed, and I would really like to have a Linux version too, because it’s my main operative system. Thanks!

  21. ANC
    February 20, 2009 at 3:04 pm

    Can you please add two UK regional titles, Liverpool Echo and Liverpool Daily Post?

  22. February 23, 2009 at 5:46 pm

    Hi ANC

    We actually are in dicussions with them :). We hope to add them to PressDisplay soon.

    Thanks
    Gayle

  23. Ian
    March 24, 2009 at 5:30 am

    Just curious, when will you be releasing your offline iphone/itouch app?

  24. March 24, 2009 at 5:29 pm

    Hi Ian
    It should not be too much longer. We are submitting the app to Apple this week for certification. So hopefully that will go smoothly so we can release it.

    cheers
    Gayle

  25. MR
    April 3, 2009 at 1:52 am

    Could you update us on the Linux version development?

    I too use this OS for most of my work and look forward to a Linux version.

    Thanks!

  26. Jim
    May 8, 2009 at 12:37 am

    Another vote for a Linux version here.

    Although I have the WINE emulator running, I still have problems trying to load it. Probably best just to go back to the paper version I suppose?

  27. ian
    May 14, 2009 at 5:02 am

    How’s the apple testing going for the Iphone/Ipod touch offline app? I assume you’ll announce it on the blog when it’s available. Thx

  28. May 14, 2009 at 4:20 pm

    Hi Ian
    The application is with Apple and going through testing. We are anxious for them to finish as much as everyone. Here’s a video of the application to show you what’s coming.

    I will be shouting it from the rooftops as soon as it is released by Apple; you can be sure of that! 🙂

    Cheers
    Gayle

  29. randomdeterminism
    May 18, 2009 at 1:14 pm

    Another request for linux version. I have Irex digital reader, and would like to use the pressdisplay software preinstalled on the reader, but currently the only way I can download the newspaper is using the presdisplay software for a PC which is not available for Linux. So, even though pressdisplay gives a 30 month free subscription to irex users, I cannot use it 😦

  30. David T
    June 6, 2009 at 11:48 am

    On Feb. 12/09 a blog post said “Well, today you’ll probably see our press release announcing our new our new iPhone Application that will soon been [sic] released .” Since Safari browsing with PressDisplay has been available for some time–and which I quite enjoy–I took this to mean that an actual iPhone app would be available through the iPhone store that would allow offline reading for iPhone and iPod Touch users. I haven’t seen anything, at least not on the Canadian app store. Was I misinterpreting this? Thanks

  31. June 8, 2009 at 4:18 pm

    Hi David. Yes, you were right – we submitted our iPhone App to Apple a while back, but we’re struggling with getting approval because we want to offer it free to PressDisplay.com subscribers and Apple wants to charge our subscribers again to access newspapers on the iPhone.

    We haven’t given up, but developing the application was the easy part – getting Apple to agree to our terms is another story.
    Gayle

    • David T
      June 9, 2009 at 1:55 pm

      Hi Gayle. Do you mean Apple wants you to charge a fee for the app, or a subscription fee for using the app (similar to the current subscription fee on a PC)? If it is the first, I certainly would not object to paying a nominal fee for the app itself. I suspect many customers would agree. Paying another subscription fee, however, wouldn’t make much sense.

  32. June 16, 2009 at 4:23 pm

    Hi David
    Basically Apple makes it difficult to use a PressDisplay subscription on the iPhone. It’s not just an nominal App fee they’re looking for.

    We’re continuing to try and find a way to make this work.

    Thanks
    Gayle

  33. John Paul Fitzpatrick
    July 4, 2009 at 2:08 pm

    Hi there

    I subscribed on the strength of a forth
    coming iPhone app.

    Any word on your dialogue with apple? Can we
    as loyal pressdisplay subscribers help in lobbying? After all salesforce etc have propriety apps for their subscribers why are Apple being difficult ?

    Jp

  34. JR
    August 5, 2009 at 4:25 pm

    Hi Gayle,
    no word on the iPhone app yet?

    Any plans on developing an app for Palm’s webOS system?

    Looking forward for positive news on these respects.

    Cheers

  35. August 5, 2009 at 4:31 pm

    Hey JR.

    No news yet on the iPhone I’m afraid.

    But we are doing an App for the Palm – we’re hoping to release it in Q4, so stay tuned for that!

    Cheers
    Gayle

  36. Bernie
    August 17, 2009 at 11:27 pm

    I too am waiting for the press reader for linux. It should be coming soon becuase I plan to pull the plug on Windows world and will then cancel my subscription to the London Free Press

  37. Ian
    September 27, 2009 at 4:30 pm

    In “What’s New in Paid Content for Newspaper Publishers” (sept 16th) the article you link to says that “New applications are set for release for the iPhone and Blackberry in the coming weeks”…Dare we hope that the difficulties with Apple have been resolved for the ipod touch/iphone? 🙂
    Thanks!

  38. September 28, 2009 at 4:36 pm

    Hi Ian

    We have gone back to Apple with a new proposal. Waiting to hear if/when it will be accepted.

    Keep your fingers crossed. 🙂

    Gayle

  39. David
    October 16, 2009 at 8:25 am

    I am really hoping for the iPhone app. Have been desperate for it for some time. Hopefully you can resolve issues with Apple and release it!

  40. October 19, 2009 at 7:33 pm

    Hi David
    Well, it looks like Apple has a rather bizarre process for responding to application submissions. Apparently in the middle of Sept, the review person at Apple discovered something rather trivial he/she wanted changed, but he/she did not tell us until last week, even though we’ve been trying to reach them for weeks to find out where our App is.

    It seems that Apple’s way of managing their workload is to wait a month after discovering an issue before telling the vendor about it. The fix for us was very easy and we turned it around in a day. But who knows when they will pick it up again. ARG!

    I feel your pain! This is very frustrating.
    Gayle

  41. October 20, 2009 at 6:42 pm

    Yippee! I just heard that Apple has approved our App!!!! Not on itunes yet (hope by tomorrow or Thursday), but we finally got approval.

    As soon as the link is up I’ll post it.

    cheers
    Gayle

  42. Ian
    October 21, 2009 at 3:23 am

    YEA!!!!! Looking forward to it! Thanks!

  43. David
    October 21, 2009 at 7:24 am

    I bought it straight away. It’s great and works really well. You guys have done a great job. Will post a comment on iTunes. Couple of queries:
    In the blog post on the apps release you state it can be set up to do automatic downloads. How do I do this? I can’t see an option?
    Also – if I am already a subscriber on a plan I still need to buy issues on the iPhone separately. Is that correct? I got some kind of message when I launched the app that I need to register it to my account but there is nothing about this in the account settings on the website.

    Thanks for the great work!

    David

    • October 21, 2009 at 11:53 pm

      Hey David. Automatic downloads were implemented, but not approved by Apple, so we’re trying to find a new way to offer them. That is going to require some updates to the application.

      The application itself is free, and we offer 7 free downloads of titles, but after that you are correct….you have to pay 99 cents for each issue you download. Unfortunately Apple would not allow us to offer all titles for free to our current subscribers of PressDisplay. This battle has been going on for months, which delayed our release. Finally we gave into Apple and are charging for each issue, but we’re lobbying to get an exemption for our subscribers. It’s a very painful process.

      Your payment for each title you download is done through your iTunes account, so you need an account on iTunes to purchase titles through PressReader.

      Gayle

  44. John Simpson
    October 21, 2009 at 1:24 pm

    I’m happy to see that pressreader is in the app store for the iphone, but very disappointed that it won’t work on a first generation ipod touch. It requires a microphone which baffles me since I have never needed a microphone to read my newspapers on my desktop.

  45. October 21, 2009 at 5:06 pm

    Hi John
    I’ll check on that for you. The microphone is not a requirement, but our application runs only on O/S 3. What O/S are your running on your iPod? If it is 2, perhaps you can get an upgrade through iTunes to the new operating sytem? I’ll ask my developer if that’s possible.

    Gayle

  46. October 21, 2009 at 5:21 pm

    Thanks for the reply but I am using O/S 3.1.1 on my first generation iPod
    touch and I can’t install the app from either iTunes on my touch or desktop as it says I need a microphone.

    • Joe
      October 21, 2009 at 10:20 pm

      Maybe it is a limitation with the first generation iPod Touch only. Remember that this model doesn’t have Bluetooth capability, which the 2nd generation does, therefore, the audio packs might certainly be different.
      In any case, PressReader works fine (audio feature included) on iPod Touch 2nd generation.

  47. October 21, 2009 at 5:44 pm

    Now that is bizarre John. Let me check on that for you. I can’t imagine what that’s all about. I have an iPod Touch here and it’s fine. Back at your shortly…

    Gayle

  48. October 21, 2009 at 6:18 pm

    Let me be yet another voice here asking for Linux version….

    Right now I am considering subscribing to read on the web version, a desktop app would have sealed the deal by now.

    I don’t have access to any windows or mac software, im poor 😛 (maybe thats why theres no linux version yet and more focus on iphone 😉 )

  49. October 21, 2009 at 6:33 pm

    Hi Sajal
    Sorry to have to say that our limited resources must be applied to the projects with this highest demand by customers. Certainly mobile applications are a key focus for us because of this.

    Linux has not been in high demand I’m afraid.

    Gayle

    • October 21, 2009 at 7:00 pm

      Hi Gayle,
      Thanks for clarifying.

      In that case… id suggest next version be built on one of the multiplatform tools (like adobe air) . The effort would be in making and maintaining only one application (which would be compatible on windows/mac/linux and more..) …

      Your reply even tho disappointing did score points for pressdisplay for being upfront and honest.

      I guess ill have to stick to online version unless you change your mind about demand. Compared to 3 years ago, nowdays we see more and more web companies releasing and maintaining linux versions of their app.

      –Sajal

  50. October 21, 2009 at 7:06 pm

    Hi Sajal
    I’ve passed along your suggestion to the development team.

    Thanks!
    Gayle

  51. Joe
    October 21, 2009 at 10:15 pm

    Hi Gayle,
    repeating David’s concern, I am a monthly paid subscriber to the National Post’s digital edition, which I can download daily on PressReader’s Windows client at no extra charge. Does the iPhone app will require to pay extra for each daily copy of the same newspaper?

  52. October 21, 2009 at 10:33 pm

    Good question Joe about the National Post digital edition. I do know that applications are being developed for our individual SmartEdition titles/

    I sure hope that Apple will be flexible with those publishers and allow them to provide the apps for FREE to their subscribers if that’s what the publisher wants to do.

    I guess we’ll know more when we (or the publisher) tries to submit the app to Apple. Let’s keep our fingers crossed!

  53. David
    October 21, 2009 at 10:58 pm

    Gayle,

    Do you have any response to my queries above?

    David

  54. David
    October 22, 2009 at 12:13 am

    Thanks Gayle.

    I paid 99c for the app and had to pay for all the titles I purchased – didn’t get 7 free or the app for free.

    David

    • October 22, 2009 at 12:15 am

      The “Free” app and titles were just implemented today. Sorry David – you were so quick on the draw and tried it out before we could add the “free” trial part. If you try downloading another title, you won’t have to pay for it.

  55. Joe
    November 19, 2009 at 2:24 pm

    Is it just me, or did the workaround solution to get the subscription issues (without paying extra to iTunes) stopped working?

  56. Armando
    December 3, 2009 at 6:28 pm

    Suggestion (if not yet addressed) in both PC and iPhone: automatic scheduled download of “subscribed” papers. Papers download takes too long (specially in iPhone). Thus, making it convenient to have papers early delivered (as in your door).

    • David T
      December 8, 2009 at 10:52 am

      “Suggestion (if not yet addressed) in both PC and iPhone: automatic scheduled download of “subscribed” papers.”

      This is easily done with the PC edition of PressReader. I download a number of papers this way every day. You set up subscriptions to the papers you want and PressReader checks for the latest issues every few minutes (at an interval you choose in the configuration). As soon as it finds that issue it starts downloading it. Of course, the PressReader program must be running on your PC. I just turn on my computer in the morning, start PressReader and the latest issues of my subscribed papers start downloading. If any current issues haven’t been posted, PressReader will find them within a few minutes of arrival. Of course, if you leave your computer on while you sleep PressReader will download issues before you wake up.

      • Paul Taylor
        December 11, 2009 at 1:39 pm

        Can I just add my voice to this request from an iPhone perspective? Basically, subscriptions working on the iPhone would be great. Downloads can be both problematic and slow over 3G especially here in the UK with a flaky network!

      • December 11, 2009 at 3:12 pm

        Totally agree Paul. And I know that feature is in the works. So hopefully it won’t be long for it’s released.

  57. Carl Conner
    December 6, 2009 at 5:51 am

    What would be really useful in PressReader is a better print interface
    with the ability to select which pages you want to print. If all the installed
    pdf printers worked with pressreader the problem wouldn’t be so bad.
    I still cannot get PressReader to print to some network printers and only some pdf printers work. Why can’t PressReader see all installed printers
    and why can it print to some pdf printers but not Adobe Acrobat?
    Will these bugs be sorted in a Linux version of PressReader?

  58. Danie van der Merwe
    April 5, 2010 at 5:54 pm

    I would also like to add my voice to needing a Linux version. More and more people are switching to Linux. Alternatively the suggestion for a multi-platform app such as Adobe Air is a good idea.

    • April 5, 2010 at 5:59 pm

      Thanks for your comment Danie. I have forwarded it to the product mgt team for their consideration 🙂

      Cheers
      Gayle

  59. Ian
    June 19, 2010 at 4:30 am

    No questions today…just wanted to say how much I love the new iPAD version (especially the latest version where it starts instantly). Your programmers are doing an excellent job!

    • Michael Oksinski
      June 21, 2010 at 5:04 pm

      Hi Ian. Thanks for the positive feedback!
      Cheers,
      -Michael

  60. Nelson
    June 28, 2010 at 8:39 am

    Just inquiring as to whether an android version of pressreader is likely to be available. I’m accessing my newspaper directly via the web but would much prefer to download editions at home as mobile internet is very expensive in Australia.

    Thanks

    • Michael Oksinski
      June 28, 2010 at 3:50 pm

      Hi Nelson,

      Yes, our Android version of PressReader is right around the corner. We’ll be posting about when it’s released, so please keep an eye on the blog :).

      Cheers,
      Michael

      • Tommy
        October 27, 2010 at 10:24 pm

        “aroud the corner”….
        28 oct 2010: any news for us, android users?
        I have an HTC android 2.1 device…i don’t want to change it with a “big” samsung galaxy tab with android pressreader included…
        😦

      • Michael Oksinski
        October 29, 2010 at 5:08 pm

        Hi Tommy. Thanks for posting your comment.

        I promise you won’t have to change your HTC device for the GALAXY Tab ;).

        PressReader will actually first be available on the GALAXY Tab the moment it’s released in the US (it’s looking like that’s November 15th) and will be available for other Android devices shortly after that and based on what I’ve seen from our Development Team, it’ll be worth the wait. The app is definitely looking slick!

        Cheers,
        Michael

      • October 29, 2010 at 8:42 am

        Will it work with HTC phones running on Android?

        Best,
        Grot

      • Michael Oksinski
        October 29, 2010 at 5:20 pm

        Hi Grot,

        It most certainly will but it’ll be a few weeks before PressReader is available in the Android Market. Keep checking back for the announcement!

        Cheers,
        Michael

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